Reference

Privacy Policy for Indonesian Accounts

We keep your account data, cookie settings, and payment traces in one Privacy Policy so you know what we collect and why.

Data useCookiesAccount changesLocal law
milyarbet Privacy Policy for Indonesian Accounts
REQUEST CHANNELS

Where to Send Privacy Requests

Privacy requests move faster when they come through the channel tied to your account.

Live Chat Use live chat any day, 24/7, for a privacy check, a correction request, or…
Email Desk Send an email between 09:00 and 21:00 WIB with your registered email, the change…
WhatsApp Desk If you are in Jakarta or elsewhere in Indonesia, WhatsApp is fine for starting…
DATA HANDLING

How We Handle Your Data

The policy works in small steps: collect only what the account needs, limit access, and give you a clear route to ask for a change.

Data We Keep

We keep only the details needed to open and protect the account: name, email, device type, login events, and the payment trace linked to DANA, OVO, GoPay, or QRIS. Extra fields stay out unless the request requires them.

Cookies

Cookies remember your language, session state, and the last page you opened so you do not repeat the same steps every visit. If you clear them in Chrome, Safari, or Firefox, the site will ask you to sign in again.

Security Checks

When you change a password or request a data update, we may send a code to your registered email or chat channel first. That step blocks someone else from changing account details without your consent.

Retention

We keep account and payment records only while they are needed for the request, dispute handling, fraud checks, or legal duty in your region. After that window closes, we delete or anonymise them on our schedule.

Request Path

Open Account > Privacy Request on mobile or desktop, then send the change from the registered email. If the update affects identity, we may ask for one matching account detail before we approve it.

Sharing Limits

We share data only with the services that help us run the account, verify a request, or meet legal duty. That can include a payment record tied to DANA, OVO, GoPay, or QRIS when we must match a transfer.

Common Privacy Policy Questions

If you want the shortest path to an answer, start here. Each reply points to the exact account step, the contact channel, or the retention rule that applies to your request, so you can see what we keep and how to change it without guessing. The same policy applies on mobile and desktop, and we keep the wording tied to Indonesia and the local law that permits access.

We keep the details needed to open and secure your account: name, email, device type, login events, and the payment reference tied to DANA, OVO, GoPay, or QRIS. If local law does not permit access, the account stays closed.

We store the transaction trace needed to match a deposit, check a withdrawal, and answer a support case. We do not keep more payment data than the request needs, and the record stays on the account only for the required retention period.

Open Account > Privacy Request on mobile or desktop, then send the change you want from the registered email. We may ask for one matching account detail before we update your name, email, phone number, or contact channel.

Yes, where local law allows it and our retention duty has ended. Some records may stay longer in a restricted file for fraud checks, dispute handling, or legal duty, then we remove or anonymise them.

Our cookies remember your language, session state, and the last page you opened so you do not repeat the same steps every visit. You can clear them in Chrome, Safari, or Firefox, and the site will ask you to sign in again.

Use live chat any day, or email us between 09:00 and 21:00 WIB. If you are in Jakarta, Surabaya, or elsewhere in Indonesia, we use the same request file and reply in the same thread.